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Shipping Policy

Domestic Shipping

All items are shipped within 3 - 7 business days of purchase. Each order is packed with care and shipped via UPS.

We offer several shipping options for our clients depending on destination, which include:

Ground (3 to 5 business days) - costs calculated at checkout
2nd Day Air (2 business days) - costs calculated at checkout
Next Day Air (1 business day) - costs calculated at checkout

Delivery times are provided as a guideline and do not take into account local disruptions.

Signature confirmation

Signature confirmation upon delivery is required on domestic by Mae purchases. We highly recommend that you utilize the free tool UPS offers to personalize your delivery preferences and request packages be held at courier store locations/access points, and sign ahead of time for delivery if you won't be home to accept packages.

By Mae is not responsible for lost, stolen, or damaged mail. We ensure every single one of your items is carefully packed so that it does not damage during transit. Once your package has left our possession, it is in the care of your mail courier and all following action will need to be taken with your local post office.

International Shipping

At this time we do not offer international shipping. Special order international shipping can be offered on a case by case basis at the buyer’s expense. Buyer is responsible for any/all fees associated with shipping.

FAQ

Order Process

By Mae is based in the United States and all prices are in USD ($). Please allow 3-7 business days to process and ship orders.

Item Condition

All items are sold as-is. Please keep in mind by Mae is an antique and vintage store therefore all of our products are in good, pre-loved condition, and may show signs of wear due to age. Be sure to read and review imagery and descriptions before making your purchase as we make a conscious effort to note all flaws under each product description.

Disclaimer: items may be worn or have slight differences based on their vintage nature. No one product will be 100% free of flaws as we specialize on pre-loved items. If any items have been altered or repaired we will include the disclaimer under product description.

Sizing & Fit

Any notable sizing details will be listed on the product description page.

For specific questions about the condition or sizing of an item, or request additional photos, please contact us to info@maehello.com. We will get back to you within 24 hours.

Authentification

By Mae maintains a 100% authenticity policy on all designer items. All of our designer products are pre-authenticated and sourced from only trusted and reliable vendors locally, nationally or internationally.

If you have questions or concerns about a purchased item, contact info@maehello.com

Payment

We accept American Express, Discover, Mastercard, and Visa. Additionally, we also accept venmo and paypal. Your transaction will be processed through Shopify.

If you wish to purchase any product made available through the website (each such purchase, a “Transaction”), you may be asked to supply certain information relevant to your Transaction including, without limitation, your credit card number, the expiration date of your credit card, your billing address and your shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) OR OTHER PAYMENT METHOD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION.

You grant to by Mae the right to provide information you provided in connection with the Transaction to third parties (such as Shopify) for purposes of facilitating the completion of Transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any Transaction.

Terms & Conditions

Terms and Conditions

Agreement between User and bymaecreative.com

Welcome to bymaecreative.com. The bymaecreative.com website (the "Site") is comprised of various web pages operated by by mae llc ("By Mae"). bymaecreative.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of bymaecreative.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

bymaecreative.com is an E-Commerce Site.

We sell curated collections of vintage and antiques for your home and closet.

Electronic Communications

Visiting bymaecreative.com or sending emails to By Mae constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that By Mae is not responsible for third party access to your account that results from theft or misappropriation of your account. By Mae and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

Children Under Thirteen

By Mae does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use bymaecreative.com only with permission of a parent or guardian.

Cancellation/Refund Policy

All sales are final once an order is placed.

Due to the unique nature of our products, we unfortunately do not offer any returns, exchanges or refunds. By Mae is not responsible for any lost or stolen items once an order is handed to the shipping carrier. If your package is stolen or missing, we will send you a link where you can file a claim with the corresponding shipping company.

Links to Third Party Sites/Third Party Services

bymaecreative.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of By Mae and By Mae is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. By Mae is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by By Mae of the site or any association with its operators.

Certain services made available via bymaecreative.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the bymaecreative.com domain, you hereby acknowledge and consent that By Mae may share such information and data with any third party with whom By Mae has a contractual relationship to provide the requested product, service or functionality on behalf of bymaecreative.com users and customers.

No Unlawful or Prohibited Use/Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use bymaecreative.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to By Mae that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of By Mae or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. By Mae content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of By Mae and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of By Mae or our licensors except as expressly authorized by these Terms.

Third Party Accounts

You will be able to connect your By Mae account to third party accounts. By connecting your By Mae account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.

International Users

The Service is controlled, operated and administered by By Mae from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the By Mae Content accessed through bymaecreative.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Indemnification

You agree to indemnify, defend and hold harmless By Mae, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. By Mae reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with By Mae in asserting any available defenses.

Arbitration

In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

Class Action Waiver

Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and By Mae agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. BY MAE LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

BY MAE LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. BY MAE LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BY MAE LLC AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF BY MAE LLC OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Termination/Access Restriction

By Mae reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Colorado and you hereby consent to the exclusive jurisdiction and venue of courts in Colorado in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and By Mae as a result of this agreement or use of the Site. By Mae's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of By Mae's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by By Mae with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and By Mae with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and By Mae with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Changes to Terms

By Mae reserves the right, in its sole discretion, to change the Terms under which bymaecreative.com is offered. The most current version of the Terms will supersede all previous versions. By Mae encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

By Mae welcomes your questions or comments regarding the Terms:

by mae llc

Colorado Springs, Colorado 80922

Email Address:

info@maehello.com

Effective as of October 15, 2024